E-Berk After Sales Services

After Sales Services, within the context of after sales services concept that starts with the management’s decision to provide a proposal to the customer and ends until the end of the product’s life cycle:

     Works to keep the customer satisfied and increase customer satisfaction,

     Works to make the deliveries of the equipment per the contract delivery terms and schedule,

     Provides training to the customers ,

     Provides support for the test equipment, spare part, documentation and training requirements to the customers who desire to obtain overhaul and repair capability ,

     Evaluates the customer requests and complaints immediately and takes the corrective actions to make the necessary developments on the equipment ,

     Works to make the equipment received for overhaul and repair (both in and out of warranty period) be active per the contract terms and schedules .